Introductie
Are you ready to be the go-to person for our customers in Europe?Do you love helping people, solving problems, and making things run smoothly? Then keep reading — this might just be your next career move!
Evy Dooijenburg
Recruitment consultant
06-29681469
Over jou
You're someone who truly enjoys helping others. You’re quick on your feet, organized, and always ready to go the extra mile. With your positive mindset and hands-on attitude, you bring energy to the team and make customers feel supported.
• At least 2 years experience in customer service field
• Outstanding listening skills: ability to ask the right questions to draw out relevant information, in order to get to the core of the customer’s question / issue
• Clear verbal communication including the ability to communicate empathy and be concise
• Fluent in English and (near) native German. Other European languages are a plus
• Ability to plan own time well to maximize effectiveness, to handle multiple tasks and to work under time pressure
• Practical, hands on mentality with a will to constantly improve personal and team-related tasks/processes
• Good systems knowledge and ability
• At least 2 years experience in customer service field
• Outstanding listening skills: ability to ask the right questions to draw out relevant information, in order to get to the core of the customer’s question / issue
• Clear verbal communication including the ability to communicate empathy and be concise
• Fluent in English and (near) native German. Other European languages are a plus
• Ability to plan own time well to maximize effectiveness, to handle multiple tasks and to work under time pressure
• Practical, hands on mentality with a will to constantly improve personal and team-related tasks/processes
• Good systems knowledge and ability
Wat ga jij doen
You'll be one of the key players in our Customer Service team, making sure everything runs smoothly — from order processing to solving customer questions. You're in daily contact with clients, logistics partners, and sales colleagues across Europe.
- Handle the complete sales order process (intake, processing, confirmation, invoicing) using SAP
- Communicate with logistics partners and coordinate subcontracting if needed
- Keep customer and product info up to date in the system (prices, items, promotions, etc.)
- Track deliveries and make sure customers stay informed every step of the way
- Deal with returns, RMAs, credit/debit notes, and customer complaints
- Answer technical product questions and follow up on sample or quote requests
- Help write clear instructions and content based on your experiences
- Support the team with ongoing improvement projects and ad hoc tasks
- Build and maintain great relationships with customers in close cooperation with the sales team
- Be the helpful go-to person when customers run into roadblocks
Wat wij bieden
You’ll join a fast-growing, international company where no two days are the same. Expect a fun, dynamic team, plenty of room to grow, and the support you need to thrive.
- A position in an ambitious and energetic company (32-40 hours per week)
- A key role in an international team where your voice matters
- Training and learning opportunities to keep growing professionally
- A collaborative and supportive atmosphere
- A workplace where taking initiative is encouraged and appreciated
- A salary between €2500 and €3200 per month
- A full lunch at our office every day
Waar ga jij werken
Our client is a global lighting company active in more than 70 countries — and growing fast. You'll be based in Eindhoven, The Netherlands, and become part of a close-knit European Customer Service team.
- Work from their office in Eindhoven, the heart of the European operations
- Be part of a passionate team that believes in working hard and having fun
- Collaborate with colleagues and clients across Europe
- Contribute to the growth of a leading company in the lighting industry
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